- Create, improve and update Standard Operating Procedure (SOP) accordingly based on business needs.
- Control vertical expense and ensure smart, efficient spending.
- Monitor performance and achievement of the vertical across functions.
- Communicates goals, motivate and assess performance of the team members.
- Act as a bridge from team member to management to maintain consistent constructive feedback.
- Be responsible to reduce / keep the number of ticket backlog as low as possible.
- Be the forefront of scheduling team & scheduler activity to other team within MokaPOS Understand product flow and features inside and out.
- Communicate customer experience and feedback to product and business development team.
- In charge of keeping day to day operations running as smoothly as possible
- Min. Bachelor Degree in Business studies/Administration/Management, or any related field.
- Strong customer focus & attention to detail.
- Work experience in support/operations functions.
- Ability to learn new technologies, hardware or tools quickly.
- Excellent oral and written communication skills.
- Fluent in English.
At Moka, we believe that selling should be easy. However, the reality is that most business owners spend hours every day compiling sales reports, checking their inventory, and going through paperworks. Moka takes away the pain of running a business so you can focus on what's really important: serving your customers and growing your business
We do this by providing businesses with powerful tools that are easy to use. At the store-front, Moka provides a point-of-sale application that you can download on your mobile devices and an integrated card reader so you can give your customers an option to pay with debit/credit cards. On the back-end, Moka creates sales reports across multiple outlets, tracks inventory, receivers feedback from your customers, and provides analytics so you know things like what item are selling best, what items are running out, when are your busiest hours, and more. the best thing is that you can access all this data anytime and anywhere. so you always have your business at your fingertips.
Industry Computer / Hardware/ IT / Consultancy
Address Jalan Meruya Ilir No.88, Ruko Bisnis Park Blok D2 No.3, North Meruya, Special Capital Region of Jakarta, Indonesia