PT Moka Teknologi Indonesia

Customer Success Team Lead

PT Moka Teknologi Indonesia

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Supervisor / Superintendant / Coordinator

Job Description

  • Manage Customer Success renewal team through day to day monitoring and ensure they meet weekly & daily targets
  • Creating SOP and manage the quality of the call, chat and E-mail that will increase effectiveness in the team
  • Conduct quality control (QC) to ensure communication meets the standard
  • Develop team knowledge and capabilities 

Job Requirement

  • At least 5 years relevant work experience with 2 years of supervisor level experience in telemarketing role
  • Any Science, IT or Engineering background preferred
  • Excellent soft skill for interaction with various parties
  • Excellent communication skills
  • English speaking preferred 

Company Description

At Moka, we believe that selling should be easy. However, the reality is that most business owners spend hours every day compiling sales reports, checking their inventory, and going through paperworks. Moka takes away the pain of running a business so you can focus on what's really important: serving your customers and growing your business
 
We do this by providing businesses with powerful tools that are easy to use. At the store-front, Moka provides a point-of-sale application that you can download on your mobile devices and an integrated card reader so you can give your customers an option to pay with debit/credit cards. On the back-end, Moka creates sales reports across multiple outlets, tracks inventory, receivers feedback from your customers, and provides analytics so you know things like what item are selling best, what items are running out, when are your busiest hours, and more. the best thing is that you can access all this data anytime and anywhere. so you always have your business at your fingertips.


Company Overview

Industry Computer / Hardware/ IT / Consultancy
Address Jalan Meruya Ilir No.88, Ruko Bisnis Park Blok D2 No.3, North Meruya, Special Capital Region of Jakarta, Indonesia


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