PT Moka Teknologi Indonesia

Technical Support Team Lead - Jakarta

PT Moka Teknologi Indonesia

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Supervisor / Superintendant / Coordinator

Job Description

  • Manages and leads a team of technical support for enterprise technical support.
  • Excellent corporate communication skill.
  • Communicates goals, motivate team member and assesses performance of the team members.
  • Act as a bridge from team member to operations lead to maintain consistent constructive feedback.
  • Create and improve current SOP related to visit & maintenance as well as setup and onboarding.
  • Travel to client sites to configure, maintain, and troubleshoot hardware and software systems.
  • Represent Moka’s brand by appearing professional in front of clients and providing top quality customer service.
  • Understand product flow and features inside and out.
  • Conduct product and features training to customers.
  • Communicate customer experience and feedback to product and business development team.

Job Requirement

  • Degree in Information Technology or relevant fields
  • Experience in handle corporate client Work experience in support functions
  • Solid and excellent understanding of networking systems
  • Ability to learn new technologies quickly
  • Excellent oral and written communication skills
  • Has own transportation (motorcycle)

Company Description

At Moka, we believe that selling should be easy. However, the reality is that most business owners spend hours every day compiling sales reports, checking their inventory, and going through paperworks. Moka takes away the pain of running a business so you can focus on what's really important: serving your customers and growing your business
 
We do this by providing businesses with powerful tools that are easy to use. At the store-front, Moka provides a point-of-sale application that you can download on your mobile devices and an integrated card reader so you can give your customers an option to pay with debit/credit cards. On the back-end, Moka creates sales reports across multiple outlets, tracks inventory, receivers feedback from your customers, and provides analytics so you know things like what item are selling best, what items are running out, when are your busiest hours, and more. the best thing is that you can access all this data anytime and anywhere. so you always have your business at your fingertips.


Company Overview

Industry Computer / Hardware/ IT / Consultancy
Address Jalan Meruya Ilir No.88, Ruko Bisnis Park Blok D2 No.3, North Meruya, Special Capital Region of Jakarta, Indonesia


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